Blog

5 Main Reasons Why Your Customers Are Leaving, 5th one is the best to avoid frustration!

An Undercover Customers Service Perspective on Competitive Advantage in Customer Service In today's highly competitive business landscape, customer loyalty is more fragile than ever. Have you ever considered that your customers might be leaving you not because of what you're ...
Read More

5 reasons why data driven decision making is important in transforming customer service and satisfaction

TRANSFORMING CUSTOMER SERVICE AND SATISFACTION Transforming customer service and satisfaction is an ever-evolving landscape and businesses should constantly be looking for new approaches to delivering exceptional experiences that will drive customer loyalty, retention, and revenue growth. Traditionally, many organisations relied ...
Read More

Unveiling Excellent Customer Satisfaction & Retention: 5 Strategies for Retail, Hospitality, & Service Industries

Customer satisfaction and retention strategies In today's competitive landscape, keeping customers happy is just not enough. You need to wow them, build lasting relationships, and turn them into loyal advocates – your walking advertisements with these excellent customer satisfaction and ...
Read More

5 Reasons to Achieve Excellence in Customer Service-the foundation to business growth

There are five reasons why excellence in customer service is vital to business growth Customer Loyalty and Retention - Positive Word-of-Mouth Marketing - Competitive Differentiation - Customer Acquisition and Expansion -  Adaptability to Customer Expectations Businesses are constantly in search ...
Read More

How to effectively identify if frontline staff need training in customer service # 12

                           To help you have assurance that your frontline staff are providing your customers with excellent customer service, you must first determine if they are and where the ...
Read More

Understand Your Competitors Through Competitor Analysis # 11

A crucial aspect to understanding your competitors is their strengths and weaknesses. Let’s think of your business as your body.  You get regular health check-ups or if you think there is a problem at the doctors to evaluate your health. ...
Read More

Tips to help assess and deliver excellent customer service # 10

  Providing excellent customer service is crucial for any business, regardless of the industry or the number of employees.  However, having frontline staff in multiple locations can present unique challenges. Here are some tips to help you work towards overcoming ...
Read More

Customer experience strategy – Are you giving your customers a great experience so they become your raving fans? Blog # 9

Are your customers speaking about you in a positive light?  Are they your walking advertisements – raving on about your products or services, the amazing customer service and experience they have when they do business with you? What would it ...
Read More

Staff retention – 10 tips on how to keep your staff! Blog # 8

STAFF RETENTION Business owners are talking a lot about how staff are “jumping ship” nowadays,  in other words,  jumping from one job to another, whoever pays them more, and it does not have to be much!  From professionals, like engineers ...
Read More

Valuable insights from Mystery Shopper Visits Blog # 7

10 Benefits of Mystery Shopper Visits There are many methods of discovering the experience your customer receives when they choose to do business with you.  For example, surveys of staff and customers, but this may not offer the same reality ...
Read More

6 reasons to understand your competitors? Blog # 6

Whilst we do not want to be fixated on knowing what our competitors are doing all the time, knowledge of what our competitors do would help us in a long way. Having that competitor advantage could be a contributor to ...
Read More

5 important benefits of having product or service knowledge Blog # 5

An essential skill and a vital tool for sales is having product knowledge.  This knowledge permits for the presentation of the benefits of the product or service correctly and convincingly.  Customers do not react to unexcited staff who have no ...
Read More
Scroll to Top