If you lose a customer, you are losing money.

But what is the actual cost of losing a customer?

Check out what happens when an undercover customer experience solution is introduced into your business.

So, maybe you now want to focus on cost savings?
Perhaps at the same time, you want to be efficient to enable you to maintain a good level of sales and get better results than before?
Maybe you are looking to be the leader in your industry?
Possibly your goal is to achieve at least 1% better financial results than last year…...
If so, how will you get there?
Leading companies know that the critical ingredient beyond a good product is service that delivers over and over. If you’re not the best in the game, you’ll struggle to beat the competition.
Through Customers Eyes deliver a complete undercover customer experience solution that will permit you to realize the experience your customers are having when they choose to do business with you.

Reliable, quality facts are anonymously gathered to measure:

  • Tthe quality of service given
  • If there is any upselling/cross-selling
  • The accuracy of specific information imparted about products/services
  • Whether the sale has even been asked for
  • What your competitors are doing at sales and service
  • If team members are following the organization’s processes and procedures

This vital feedback can assist your business position itself for improved performance leading to an increase in your bottom line.

Customer Visits

•  Awareness, Productivity & Recognition
•  Measure & Monitor
•  Recommendations for Growth


•  How you Compare
•  Discover your Uniqueness
•  Stand out from the Crowd

Customer Service

•  Personalised Trainings
•  Targeted Solutions
•  Training Policies and Procedures

Our undercover customer experience service is a cost-effective solution.

Why choose Through Customers Eyes undercover customer experience solution?

  • Experience in targeted undercover/mystery shopping campaigns
  • Work with a wide range of industries
  • Offer totally tailored solutions for your business
  • Provide detailed reports, graphs and analysis
  • Our graphs give you an instant snap-shot of what is going on
  • Our undercover/mystery shoppers are handpicked and of high quality

We provide a premium service at very competitive rates.

Our Clients

No matter what industry


Hire an Independent Service

Want to see how you stack up? Contact us and take our benchmark survey.
Book in a call with us to discuss how we can take the service pain out of your business! Speak to us at Through Customers Eyes.

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