Case Studies
Hospitality – Mystery diner experience # 1
August 1, 2023Introduction - Mystery diner experience This case study of a mystery diner experience is on…
Mystery customer visits – Franchise No. 2
May 23, 2023The Client - This case study is on a full-service printing franchise organization with numerous…
Mystery shopping visits – Franchise No. 1
May 23, 2023The Client - This case study is on an air conditioning franchise organization. This reputable…
Mystery customer visits – Car Dealerships – No 1
May 23, 2023The Client - This case study is on a car dealership group who has numerous…
Undercover Customer Visits – Pharmacies
July 27, 2022In this case study, we will show you the process of the undercover visits carried…
Competitor Analysis – Fitness Training Studio
July 27, 2022A competitor analysis was conducted for a fitness training studio who conducted personal training and…
Undercover Customer Visits – Jewellery Stores
July 27, 2022In this case study, we will show you the process of the undercover visits carried…
Competitor Analysis – IT Management
July 27, 2022Introduction A competitor price analysis was conducted for an IT Management service and was carried…
Retail – Undercover Customer Experience Visit #4
July 27, 2022Introduction An undercover customer experience campaign was conducted for the visitor lounge and concierge desk…
Retail – Undercover Customer Experience Visit #3
July 27, 2022Introduction An undercover customer experience campaign was conducted for a dealership on two of their…
Retail – Undercover Customer Experience Visit #2
July 27, 2022Introduction Undercover customer experience visits were conducted to 9 locations of a carpet retailer, anonymously…
Retail – Undercover Customer Experience Visit #1
July 27, 2022Introduction An undercover customer experience campaign was conducted on 14 businesses in a local shopping…
