Case Studies

Undercover Customer Visits – Pharmacies

Pharmacies Undercover Customer Visits Preview 8 pharmacies around Perth were anonymously visited to identify the nature of customer service given, the selling skills and product knowledge the staff displayed and the experience that the customer had. In this case study, ...
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Competitor Analysis – Service 1

Fitness Training Studio Competitor Analysis Introduction A competitor analysis was conducted for a fitness training studio who conducted personal training and programs for over 40-year-olds. Challenge The challenge was that they: did not know what their competitors were doing, wanted ...
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Undercover Customer Visits – Jewellery Stores

Jewellery Stores Undercover Customer Visits Preview 7 jewellery stores around Perth were anonymously visited to identify the nature of customer service given, the selling skills, product knowledge the staff displayed and the experience that the customer received. In this case ...
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