Results & Insights

Undercover Customer Visits – Pharmacies

Pharmacies Undercover Customer Visits Preview 8 pharmacies around Perth were anonymously visited to identify the nature of customer service given, the selling skills and product knowledge the staff displayed and ...

Competitor Analysis – Service 1

Fitness Training Studio Competitor Analysis Introduction A competitor analysis was conducted for a fitness training studio who conducted personal training and programs for over 40-year-olds. Challenge The challenge was that ...

Undercover Customer Visits – Jewellery Stores

Jewellery Stores Undercover Customer Visits Preview 7 jewellery stores around Perth were anonymously visited to identify the nature of customer service given, the selling skills, product knowledge the staff displayed ...

Competitor Analysis – Service #2

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