Results & Insights
Undercover Customer Visits – Pharmacies
| Case Studies, Undercover Customer
Pharmacies Undercover Customer Visits Preview 8 pharmacies around Perth were anonymously visited to identify the nature of customer service given, the selling skills and product knowledge the staff displayed and ...
Competitor Analysis – Service 1
| Case Studies, Competitor Analysis
Fitness Training Studio Competitor Analysis Introduction A competitor analysis was conducted for a fitness training studio who conducted personal training and programs for over 40-year-olds. Challenge The challenge was that ...
Undercover Customer Visits – Jewellery Stores
| Case Studies, Undercover Customer
Jewellery Stores Undercover Customer Visits Preview 7 jewellery stores around Perth were anonymously visited to identify the nature of customer service given, the selling skills, product knowledge the staff displayed ...
Competitor Analysis – Service #2
| Case Studies, Competitor Analysis | IT
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Retail – Undercover Customer Experience Visit #4
| Case Studies, Undercover Customer | Retail, Service, Shopping Centre
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Retail – Undercover Customer Experience Visit #3
| Case Studies, Undercover Customer | Car Dealer, Closing Skills, Selling Skills, Service
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Retail – Undercover Customer Experience Visit #2
| Case Studies, Undercover Customer | Closing Skills, Retail, Service
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Retail – Undercover Customer Experience Visit #1
| Case Studies, Undercover Customer | Closing Skills, Food, Retail, Selling Skills, Service, Shopping Centre, Team Performance
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