What Experience Are Your Customers Having?

Is your customer service helping or hurting your business?

Do you know if your customers are receiving the excellent service they deserve?

Stand out from your competitors and know how your customers really feel.


What’s the best way
to grow your business?

…… with an exceptional reputation.  But how do you achieve that?
It’s time to put yourself in the place of your customer and see what they see.  The best way to get customers coming back for more is by providing them with an amazing experience.
So good that people talk to their friends about it.

Outstanding customer experiences gets results.  You’ll see:

  • An increase in repeat business
  • Growth of your loyal customer base
  • Conversion of more browsers into buyers
  • Increased sales through ‘word of mouth’ reputation
  • Higher ‘spend rate’ per customer
  • Improved bottom line and increase in turnover

Customer Visits

• Awareness, Productivity & Recognition
• Measure & Monitor
• Recommendations for Growth


• How you Compare
• Discover your Uniqueness
• Stand Out From The Crowd

Customer Service

• Personalised Trainings
• Targeted Solutions
• Training Policies and Procedures

Mystery Customer & Mystery Shopping Perth

Results & Insights

Undercover Customer Visits – Pharmacies

Pharmacies Undercover Customer Visits Preview 8 pharmacies around Perth were anonymously visited to identify the nature of customer service given, ...
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Competitor Analysis – Service 1

Fitness Training Studio Competitor Analysis Introduction A competitor analysis was conducted for a fitness training studio who conducted personal training ...
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Undercover Customer Visits – Jewellery Stores

Jewellery Stores Undercover Customer Visits Preview 7 jewellery stores around Perth were anonymously visited to identify the nature of customer ...
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Who We’ve Worked With

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