Reviews

Anne and her team are very professional and provide a detailed market research report for a very fair price. We have used them on multiple occasions and will again, recommended Christian Ford – Ford and Doonan Air Conditioning

Anne is extremely professional, her knowledge and understanding of the keys to excellent customer service are incredible. From our first meeting, I found Anne to be very approachable and provided some great advice in regards to conducting mystery shops.

The mystery shops were carried out professionally and the reporting provided was excellent.

I was fortunate enough to meet Anne on LinkedIn. We arranged a meeting which resulted in us engaging Thru Customers Eyes to conduct an undercover customer experience campaign for some of our dealerships. This was to anonymously assess the experience our customers receive when they decide to do business in our dealerships.The service has been amazing from start to finish. Their comprehensive, professional, easy to read and understand reports along with charts giving an immediate insight to the undercover customer’s experience, allowed us to see what is working very well and what may need to be worked on.Being extremely impressed with the quality and service, I highly recommend Anne and her team particularly to other dealerships, and any other business who depends on their staff to make their business a success. I am also proud to be able to support another local family owned Business.

We recently had Anne & her team do a mystery shop for us. She discussed the project with us beforehand & sent a very thorough report afterwards with the results.
We will certainly be using her again in the future. Paul McClaren Mail Box Etc. Australia

We have been using “Through Customers Eyes” to do mystery shopping for our sales departments for a number of months and I am pleased to place on record that we have found their service to be completely acceptable in terms of their method of shopping, the information and feedback we receive and the overall professionalism of Anne Venaille’s organisation.

With the utmost sincerity I can recommend her services to others.

I have been extremely impressed with the service, reporting and feedback of the undercover shopping campaign carried out for my stores by Thru’ Customers Eyes. Their shoppers are thorough, professional and spot on with their shops. The process was flawlessly executed and results were reported in an objective, consistent, professional, informative un-debatable manner, and discrepancies were virtually non-existent. By identifying areas for improvement, they have supplied us with an enormously valuable tool that our sales team will use in perfecting the sales process. Our strengths and weaknesses have been pinpointed, providing us with the opportunity to keep on improving our operation. They have done a great job. Their feedback and unbiased reports are looked upon as an educational necessity and Thru’ Customers Eyes is a company I can highly recommend.

I approached Through Customers Eyes because my client was needing mystery shopping / secret shopper services to assess the businesses in their shopping centres around Western Australia. Through Customers Eyes fitted the bill perfectly and came highly recommended from a trusted colleague. Through Customers Eyes helped me by providing undercover customer visits to over 160 sites from Pinjarra up to Broome and throughout the Perth Metropolitan Area. The results have been insightful. In some cases, businesses within the centres had either excellent result in terms of their service and customers experiences, but there were those who were average and several who gave very poor service and customer experiences. This has allowed us to act to directly assist those businesses with their issues and improve revenues, which in turn improved the stability of the return on their asset investment. One thing I liked was their easy to read, very visual reports which immediately facilitated identifying who or what was doing well and who or what was not. Reports were always conducted and delivered promptly, and I did not have to request for submissions. I found the experience of working with Through Customers Eyes easy, the information extracted insightful in terms of customer care and how several businesses probably need customer service or other training if they want to be a success. I would recommend Through Customers Eyes to people who need

• valuable information about how the business or staff interaction is with their customers,
• to know if their customers are receiving amazing service,
• to know if their staff are converting browsers into buyers,
• to understand if they are maximising the sales potential of every customer, i.e., upselling/cross selling,
• to be sure that procedures and processes are being followed,
• to know if something is not going the way it should, but are not sure what it is, and
• to boost their bottom line.

We engaged Through Customers Eyes to see what was happening in our outlets. What we received was extremely insightful, very helpful and we were happy with what they did for us.

Being in the IT support industry I thought that getting competitor pricing would be very difficult for someone not in the industry. Not so, a blink of an eye and Anne has produced exactly what I needed and given a thorough and professional report. Don’t hesitate, call Anne now.

WOW ? I have so much to say about Anne Venaille and her amazing service I’m not sure where to begin… I could go on about her thoroughness and attention to detail; her willingness to put her body in the line of fire; her verbal and written communication skills; her commitment to getting the job done in a timely manner; the richness and depth of her experience and understanding of what kind of information would make a difference to my business… oh! I just did… Anne offers an extraordinary insight “Thru Customers Eyes” into where your business stands against your competitors. Engaging Anne in doing hands on market research for my business is one of the best business decisions and investments I’ve made to date! Thank you Anne!

Anne was wonderful as she took time to truly understand my business and processes. The competitor analysis presented was thorough, informative and worth every bit. Knowing what my competitors are doing or ‘not doing’ is helping me to provide a better service to my clients. Would highly recommend Anne’s professionalism.

We engaged the services of Though Customer Eyes to assist us in understanding the impact a product we carry has on the market and to determine whether to continue to offer it. The report we received far exceeded what we thought was going to be the case and provided some extremely valuable insights. We would recommend Anne and her team without hesitation.

Anne contacted me at a time I was looking to improve the consistency and quality of our member experience. Whilst somewhat different to the normal customer experience, Anne was able to adapt her training to suit the needs of the group and generated some worthwhile discussion across participants in both workshops. Anne was able to add context to the learning materials and her knowledge and ability to think on her feet were evident during the sessions. This, along with Anne’s calm and composed delivery, provides me with the confidence to recommend her to businesses looking for ideas and assistance to deal with difficult customers.

I have known Anne for several years in varying roles and each time, I have been impressed by Anne’s work ethic, enthusiasm and ability to deliver as promised. I recommend Anne to anyone that is looking for an engaged and passionate individual, with great integrity. She is very friendly, approachable and does what she says she will do in a timely, efficient and organised way. Her success is driven by a very high work ethic and is underpinned by her bubbling personality & glowing demeanour. I have no hesitation in recommending Anne.

Anne provides such a valuable service to Perth business and government sectors. Knowing your staff and how they are representing your business is crucial these days. A bad review online can cripple a small business and Anne’s service helps businesses to reduce the risks of that happening. Definitely worth talking to Anne if you are worried about how your business may been seen by your customers!