Anne Venaille
Revolutionizing Customer Experience
July 7, 2024Reducing Wait Times and Boosting Efficiency in Retail, Hospitality, and Professional Services In today’s competitive…
5 Ways To Transform Your Business Landscape Through Superior Customer Service Pathway To A Successful Business
June 12, 2024Transforming your business landscape through superior customer service is an essential strategy for achieving long-term…
5 Main Reasons Why Your Customers Are Leaving, 5th one is the best to avoid frustration!
May 1, 2024An Undercover Customers Service Perspective on Competitive Advantage in Customer Service In today's highly competitive…
5 reasons why data driven decision making is important in transforming customer service and satisfaction
April 2, 2024TRANSFORMING CUSTOMER SERVICE AND SATISFACTION Transforming customer service and satisfaction is an ever-evolving landscape and…
Unveiling Excellent Customer Satisfaction & Retention: 5 Strategies for Retail, Hospitality, & Service Industries
March 11, 2024Customer satisfaction and retention strategies In today's competitive landscape, keeping customers happy is just not…
5 Reasons to Achieve Excellence in Customer Service-the foundation to business growth
February 1, 2024There are five reasons why excellence in customer service is vital to business growth Customer…
How to effectively identify if frontline staff need training in customer service # 12
October 5, 2023To help you have assurance that your frontline staff are providing your customers with excellent…
Understand Your Competitors Through Competitor Analysis # 11
August 28, 2023A crucial aspect to understanding your competitors is their strengths and weaknesses. Let’s think of…
Hospitality – Mystery diner experience # 1
August 1, 2023Introduction - Mystery diner experience This case study of a mystery diner experience is on…
Tips to help assess and deliver excellent customer service # 10
July 12, 2023Providing excellent customer service is crucial for any business, regardless of the industry or the…
